Transfer Issues

[tlpeter]

Are the users programmed as ""Users" or as "Dial"?
They should be as "Users.
If they are programmed as "Users" do you see the BLF working for them?


BAZINGA!

I'm not insane, my mother had me tested!

 

[jgrove03]

Yes they are users and I'm not sure what you are refering to BLF?

 

[tlpeter]

Busy lamp field.
When they are busy then you will see the status changing.
What version is your ipoffice on and what phone is having the problem?

BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

PLEASE - go on an IP Office training course or get a good business partner!

ACSS - SME
General Geek

 

[jgrove03]

Yeah just got more info. The BLF does work and that is where the problem is. That is the only time the transfer will not work is when the person is on their phone. If the person is on the phone you have to hit transfer and dial the ext. if they are not on the phone you can hit transfer and the side console button and it will work.

 

[tlpeter]

You cannot transfer a call to a person that is busy.
But you can do it with a shortcode.

*33*N#

N stands for the extension number of that user.
You could program a button with:
Dial
*33*
Then they only have to press the button and press #


BAZINGA!

I'm not insane, my mother had me tested!

 

[piethief]

or program the button as a dial and hit transfer then the button and hang up, right?

 

[tlpeter]

No, the user is busy.
But you can put a caller in to a queue for a user with this shortcode.


BAZINGA!

I'm not insane, my mother had me tested!