Transfer issues

[kattr11]

Nortel Options 61

Sometimes the transfer button does not appear, sometimes you can push the transfer button and the call connects to customer and sometimes it does not.

What would determine if a transfer button appears or not?

 

[kattr11]

The phones are 3904's.

 

[a12ozbottle]

Does this only happen when trying to connect trunk to trunk or have you had this happen with internal calls as well?

 

[kattr11]

It is hard to say because the users are answering trunk to trunk calls 99% of the time.

 

[a12ozbottle]

I am pretty sure that as long as transfer is programmed on the correct key it should always show up when on a call. There are options that bar trunk to trunk transfers. Post the TNB of one of the sets with the problem. Also prt NET data in LD 21 and post.

 

[kattr11]

a120zbottle= here is a print-out of a set and net data.....


REQ: prt
TYPE: net_data
CUST

TYPE NET_DATA
CUST 00
OPT RTA
AC1 INTL NPA SPN NXX LOC
AC2
FNP YES
ISDN YES
VPNI 1
PNI 1
PINX_DN
MBG 0
BSGC 65535
PFX1 920
PFX2 993
HLOC 920
LSC 9931000
RCNT 5
PSTN NO
TNDM 15
PCMC 15
SATD 1
OCLI NO
TRNX YES
EXTT NO
FTOP FRES
VNR NO
NIT 8
NAS_ATCL NO
NAS_ACTV NO
FOPT 0
CNTC

REQ: prt
TYPE: dnb
CUST (***

REQ: prt
TYPE: tnb
TN 8 1 15 8
SPWD
DATE
PAGE
DES

DES ONLINE
TN 008 1 15 08
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 400
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG3
POD DSX VMD CMSD SLKD CCSD TENA SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 400
LHK 1
TEN 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7423 0 MARP
CPND
NAME Aaron Anuszewski
XPLN 16
DISPLAY_FMT FIRST,LAST
01 SCR 7171 0 MARP
02 MCR 7207 0
03 MCR 567 0 MARP
04 XMWK 400 7171
05 XMWK 400 7207
06
07
08
09
10
11
12
13
14
15
16 MWK 400
17 TRN
18 AO6
19 CFW 16 400
20 RGA
21 PRK
22 RNP
23
24 PRS
25
26
27
28
29
30
31
DATE 21 MAR 2008

 

[a12ozbottle]

I also found this on Nortels website could be the same issue.

Symptom:
Problems when transferring calls.
3904 set not able to transfer same call twice.
3904 transfer not working properly.
Transfer softkey disappears after first transfer on 3900 set.
M3904 display is corrupted.



Problem Resolution

Fix:
Install patch MPLR16210.

 

[PERRYPJ]

Check to see if you are on the latest firmware for the phone, if so then try doing a # after you finish dialing to see if the transfer key shows up

OLD ROLMEN WORKING ON NORTELS

 

[kattr11]

I've never worked with the firmeware of telephone sets. I have two questions....

1.) How do I identify the firmeware of a set?

2.) If outdated, how do I install the firmware to a set?

 

[a12ozbottle]

You can use the FSUM command in LD 32 to see what version the sets are on and FDLU tn to download firmware to one set.

 

[kattr11]

Tried that with the TN i posted. Right now the phone has a big X trought it. What did I do wrong?


.fwvu 8 1 15 8
****M3900 VERSION REPORT****
TERMINAL TYPE = 020
CORE FIRMWARE VERSION = 000
FLASH FIRMWARE VERSION = 082

.fdlu 8 1 15 8

TIM073 12:39 24/3/2008 CPU 1

SDL001 STARTING DNLG 8 1 15 8

OVL021 IDLE

SDL100 BUSY

OVL021 IDLE

SDL100 BUSY

OVL021 BKGD

SDL100 BUSY

SDL2110 REASON 5, 3904(8 1 15 8 ), VERSION 87, MAINT MODE.

NPR334
.
AUD000
fwvu 8 1 15 8
****M3900 VERSION REPORT****
TERMINAL TYPE = 020
CORE FIRMWARE VERSION = 024
FLASH FIRMWARE VERSION = 000

 

[a12ozbottle]

ok do not upload anymore firmware! You have corrupted firmware and need to get with a vendor to get this fixed.

 

[a12ozbottle]

Nortel put out bad firmware a while back and it will kill every phone you download it to.

 

[kattr11]

Not cool. How did I corrupt the firmware?

 

[a12ozbottle]

You didn't do it Nortel put out PBX software during a certain period of time that had issues with 3904 and 3903 firmware. Are you on release 4.5?

 

[kattr11]

We are at release 3.

 

[a12ozbottle]

The problems I know about are on 4.5, but were similar issues when you downloaded new firmware it would display a big X and would not work. You are probably going to have to get the firmware reinstalled in the PBX. Until then I would not download anymore sets because once you see that big X they are unusable.

 

[kattr11]

I have called our vendor.

Thank you for your help.