I have a call cenetr with 5 agents,running CCM4.0 with a Cisco 2620 router (4FXO,Running MGCP).
everthing is Ok,but I have problem in transfrring call from outside.I mean, I can transfer internal calls ,but when a customer calls from outside and an agent wants to transfer the call to another agent ,customer will hear music and call can not be connected.
Call Park works in my network,but we need call tarnsfer.
Please help me on this.
everthing is Ok,but I have problem in transfrring call from outside.I mean, I can transfer internal calls ,but when a customer calls from outside and an agent wants to transfer the call to another agent ,customer will hear music and call can not be connected.
Call Park works in my network,but we need call tarnsfer.
Please help me on this.