System is a G3siV8. I am trying to figure out a transfer issue they are experiencing involving a Transtalk 9031DCP.
What is happening is this: Call rings to the Transtalk and is answered. The caller needs to be transfered to another one of their locations. If the person on the Transtalk fails to press 8 (their ARS code) before dialing the rest of the phone # to transfer to, the call gets placed in "limbo", as the user describes it, until the caller hangs up and calls back. Almost like the call is on hold due to an incomplete transfer.
What I want to know is there any way for them to pull this call back after they realize they forgot to dial the 8 and put the caller in limbo? This wasn't an issue when they were using the attendant console, as they could just hit the "cancel" button and get the call back, but with the Transtalk, I'm not sure this is a possibility.
If there is no way to do this with the Transtalk, is there a setting in the Definity that will allow me to change the timeout that the caller would be in "limbo", and have it ring back to the Transtalk?
Thanks!
What is happening is this: Call rings to the Transtalk and is answered. The caller needs to be transfered to another one of their locations. If the person on the Transtalk fails to press 8 (their ARS code) before dialing the rest of the phone # to transfer to, the call gets placed in "limbo", as the user describes it, until the caller hangs up and calls back. Almost like the call is on hold due to an incomplete transfer.
What I want to know is there any way for them to pull this call back after they realize they forgot to dial the 8 and put the caller in limbo? This wasn't an issue when they were using the attendant console, as they could just hit the "cancel" button and get the call back, but with the Transtalk, I'm not sure this is a possibility.
If there is no way to do this with the Transtalk, is there a setting in the Definity that will allow me to change the timeout that the caller would be in "limbo", and have it ring back to the Transtalk?
Thanks!