Transfer incoming call to another number 1

[Virden1]

Is there a way to set up a transfer so that an incoming call can be transfered to another external number without tieing up 2 lines on the system? They have POTS lines only.

 

[Westi]

Yes there is, giving that your lines have the ability to do so.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

There are 10 types of people in the world: Those who understand binary, and those who don't

 

[Virden1]

Is that through the telephone company or done in the ip office?

 

[Westi]

if you don't want to use 2 lines then the only option is through the line provider

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

There are 10 types of people in the world: Those who understand binary, and those who don't

 

[ClayW]

Depending on the phone lines, but you can create a short code that has a feature of flash hook,then the number will be the number you want to transfer the calls to. This can be an option in an Auto Attendant. I know it works on Vmpro but it should also work on embedded vmail as well.

 

[ClayW]

Or if it is a call that has allready been answered, put a flash hook button on the phone. They can then press the flash hook button and dial the phone number they want to transfer the calls to.

 

[Virden1]

Ok great, I will give it a shot!

 

[yankblan]

@ClayW: only works in VM Pro; tried many ways around it in embedded and no go.

http://interconnexionsld.ca/

 

[Virden1]

It is a VM Pro system that I am working with.

 

[Virden1]

Flash Hook works! Thanks guys!