Transfer from outside to internal polycom not working

[melben]

Have a definity g3r6- client reports that when she tries to transfer an external caller to a polYcom the phone doesn't ring, however if the outside caller calls the polycom directly it rings.

Extension: 4273 Lock Messages? n BCC: 0
Type: 2500 Security Code: TN: 1
Port: 08A0803 Coverage Path 1: 38 COR: 12
Name: 4273 BL232ConfRoom Coverage Path 2: COS: 1
Hunt-to Station: Tests? y

STATION OPTIONS
Off Premise Station? n Message Waiting Indicator: none
STATION
FEATURE OPTIONS
LWC Reception: spe
LWC Activation? n Coverage Msg Retrieval? n
CDR Privacy? n Auto Answer: none
Redirect Notification? y Data Restriction? n
Per Button Ring Control? y Call Waiting Indication? y
Bridged Call Alerting? y Att. Call Waiting Indication? y
Switchhook Flash? y Distinctive Audible Alert? y
Ignore Rotary Digits? n Adjunct Supervision? y
H.320 Conversion? n
Per Station CPN - Send Calling Number?

Audible Message Waiting? n

AUDIX Name:
Messaging Server Name: STATION
SITE DATA
Room: ConfRoom Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: 232 Set Color:

ABBREVIATED DIALING
List1: personal 1 List2: List3: system

HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:

Line Appearance: call-appr Auto-A/D? n Ring:r

STATUS STATION

Type: 2500 Service State: in-srv/on-hook or disc
Extension: 4273 Download Status: not-applicable
Port: 08A0803 SAC Activated? no
Call Parked? no User Cntrl Restr: none
Ring Cut Off Act? no Group Cntrl Restr: none
Active Coverage Option: 1 CF Destination Ext:


Message Waiting:
Connected Ports:


ACD STATUS
Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod
/ / / / / HOSPITALITY STATUS
/ / / / / AWU Call(s) :
/ / / / / User DND: not activated
/ / / / / Group DND: not activated
On ACD Call? no Occupancy: 0.0 Room Status: non-guest room

 

[jffmsly]

What do cover path 38 and cor 12 look like?

 

[melben]

I added coverage path 38 while testing - it doesn't have that cover path - however the COR is

COR Number: 12
COR Description: USA Long Distance/Canada

FRL: 4 APLT? y
Can Be Service Observed? n Calling Party Restriction: tac-toll
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? y
Restricted Call List? n Can Change Coverage? n
Unrestricted Call List:
Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7
Send ANI for MFE? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n


CLASS OF RESTRICTION


CALLING PERMISSION (Enter "y" to grant permission to call specified COR)

0? y 12? y 24? y 36? y 48? y 60? n 72? y 84? y
1? y 13? y 25? y 37? y 49? y 61? y 73? y 85? y
2? y 14? y 26? y 38? y 50? y 62? n 74? y 86? y
3? y 15? y 27? y 39? y 51? y 63? y 75? y 87? y
4? y 16? y 28? y 40? y 52? y 64? y 76? y 88? y
5? y 17? y 29? y 41? y 53? y 65? y 77? y 89? y
6? y 18? y 30? y 42? y 54? y 66? n 78? y 90? y
7? y 19? y 31? y 43? y 55? y 67? y 79? y 91? y
8? y 20? y 32? y 44? y 56? y 68? y 80? y 92? y
9? y 21? y 33? y 45? n 57? y 69? y 81? y 93? y
10? y 22? y 34? y 46? y 58? y 70? y 82? y 94? y
11? y 23? y 35? y 47? y 59? y 71? y 83? y 95? y