Hello,
Sorry to trouble the collective with this odd one, hope it's not something stupid I've done this time!
Just upgraded to IPO 8.1.81, SC4.2.35, CCR 8.1.41.1, Server 2008R2. (would go to 9, but customer can't spend the money)
All seemed to go suspiciously well... but,
If the SoftConsole answers a call from the main group & transfers it to a CCR group, the Wallboard shows the timer for the call, but not the number of calls waiting. Just shows 0.
If the call is answered on anything other than the SC & transferred to the CCR group, the Wallboard shows the number of calls waiting a well as the time.
Calls going via the auto attend to the CCR groups also show all the right info on the wallboards.
Is it me?
Any ideas?
Thanks,
Sorry to trouble the collective with this odd one, hope it's not something stupid I've done this time!
Just upgraded to IPO 8.1.81, SC4.2.35, CCR 8.1.41.1, Server 2008R2. (would go to 9, but customer can't spend the money)
All seemed to go suspiciously well... but,
If the SoftConsole answers a call from the main group & transfers it to a CCR group, the Wallboard shows the timer for the call, but not the number of calls waiting. Just shows 0.
If the call is answered on anything other than the SC & transferred to the CCR group, the Wallboard shows the number of calls waiting a well as the time.
Calls going via the auto attend to the CCR groups also show all the right info on the wallboards.
Is it me?
Any ideas?
Thanks,