Transfer form SoftConsole to CCR group- wallboard issue

[dudspog]

Hello,
Sorry to trouble the collective with this odd one, hope it's not something stupid I've done this time!

Just upgraded to IPO 8.1.81, SC4.2.35, CCR 8.1.41.1, Server 2008R2. (would go to 9, but customer can't spend the money)
All seemed to go suspiciously well... but,

If the SoftConsole answers a call from the main group & transfers it to a CCR group, the Wallboard shows the timer for the call, but not the number of calls waiting. Just shows 0.

If the call is answered on anything other than the SC & transferred to the CCR group, the Wallboard shows the number of calls waiting a well as the time.
Calls going via the auto attend to the CCR groups also show all the right info on the wallboards.

Is it me?
Any ideas?

Thanks,

 

[Bas1234]

If the call is answered on anything other than the SC & transferred to the CCR group

anything other, are that agents with an agent license?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[dudspog]

hmmmn, good point, badly worded.
we tested:
1) Using a ddi to an agent (5410 handset)and trasfered to a CCR group, worked OK.
2) Took the SC offline and used the operators handset(5410)to answer a main group call & transfer to a CCR group, worked OK
Both are CCR agents with licences.
3) SC on line, answered main group call, transfered to CCR group, wallboard not showing number of calls waiting transfered from SC, only other sources (AA & group ddi).

Calls to the main group go via VM Pro to give a message your calls may be recorded for traing porpoises...

 

[smokinjoe2938]

Did this work on your previous version?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[dudspog]

yes, it did.
We're on the support advised upgrade path to try to resolve other funnies with SC.
Hoped it wouldn't create more!

 

[amriddle01]

How are they transferring using Soft Console? There are a number of methods....

 

[dudspog]

Either, call comes in:
Click on it & drag and drop onto group
or,
Hits Enter, dials group number and F2's it.

 

[amriddle01]

Try this. While on the initial call just double click the user/group in the BLF group window (don't press transfer or hold first), wait for it to ring and then hang up, that will transfer the call, see if that works

 

[dudspog]

Not on site anymore now, but I just rang the operator, she tried that, she reckons it just parked my call (in the bottom left screen).
As I say, not on site at the moment, so can't be 100% on that test result.

 

[amriddle01]

I teach that method to transfer using Soft Console (and Phone Manager) and it works fine, I do that as I find it eliminates the odd issues you often get with Soft Console and transfers etc and is slightly quicker. This is hanging up using the handset/headset button though, not the button/keystroke on the PC