Transfer Connect Release DTMF

[DefinityG3R]

Hello everyone,

We currently have multiple Toll Free Numbers that use the same vector. Some of the numbers have AT&T transfer connect on them. We play DTMF tones (*8 and the number). These calls route out to the network fine. We would like to take the Toll free numbers without transfer connect and leave them in the vector for further processing. Does anyone know the code (DTMF Tones) to do this?

As it stands now, the transfer connect numbers transfer out as designed, but you can not modify the vector to continue processing no matter what you do. If we put anything other than the stop step in the vector the DTMF will play and then the vector will continue on without routing the call to AT&T. How can we keep the numbers without transfer connect in our network in the same vector?

Any ideas?

Thanks...

 

[TJStar]

All of my comments are in bold.

I assume all of your numbers come in over a different VDN.

Assuming your vector is setup like this:
VDN 2320 -2323 – transfer connect vdns
VDN 2324 -2327 – non transfer connect vdns

1. Do something
2. Do something
3. route to number *89041234567 with cov n if unconditionally <- transfer connect
4. stop

Try this setup:
1. Do something
2. Do something
3. goto step 6 if digits in table 1 <- search for the the non transfer connect vdns
4. route to number *89041234567 with cov n if unconditionally <- do the transfer connect if the vdn is not found
5. stop <- stops processing for the transfer connect calls
6. Do something <- continues processing for the non-transfer connect calls
7. Do something

The table mentioned in the example would look like this

Vector Routing Table
1. 2324
2. 2325
3. 2326
4. 2327

I believe you need Vectoring (Basic), Vectoring (G3V4 Enhanced), Vectoring (G3V4 Advanced Routing), and Vectoring (Call Prompting) set to y. To get to the vector routing table type add or change vrt.

Also if you want you can write out all goto steps for all of your non-call transfer vdns instead of using the table.

HTH

-TJ