I have a Definity G3 ver. 11 phone system with Intuity Audix voice mail. I need to know if it's possible to transfer to an outside line and dial to anywhere from within the system. I don't see it anywhere.
I'm not sure this is what you're looking for but here goes:
Yes you can transfer callers outside of the switch if your COS permits it. By default this is restricted for toll fraud purposes.
I don't quite understand the second part of your question. Are you trying to let someone dial into your switch from the outside and call extensions? Again it can be done, but it's another toll fraud weakness.
My boss is asking if he can dial the England or somewhere else by calling in to the system, then transferring to an outside line to make a ling distance call.
Ok, I had to add a remote-office. But all I see is Four lines of info to add. They are: Nod Name, Network region, Location, and site data. I'm lost here.
It sounds like someone had the Remote Access feature disabled. You will need to call Avaya to get it re-enabled. Unfortunately, there is a charge. When you do create the user account on Remote Access make sure that the COR you give them is capable of international dialing.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.