transfer caller to ext. then vm if not answered

[knuckleweasel]

I have a compact ics 7.0 with a smdr6 voicemail. calls are ringing back to the transfering extention instead of going to the vm box of the extension that the call was transfered to. How do I get the call to go to voice mail after 4 rings?

 

[hawks]

Do you have the Call Forward no Answer feature under the Capabilities programming of the set? If so what are the rings set to? Compare that to what the system Callback Transfer is set.

 

[knuckleweasel]

thanks I got it to work by changing do not disturb on busy to Y. calls seemed to transfer fine when I got on site unless the extension was on the phone. so I made the change and it seems to be working fine. Thanks.