Transfer Call

[sos2715]

NEAX 2400 IPX

We have a primary DID (8xxx) and Virt Line(7xxx). Were able to transfer outside callers to the Virt Line 7xxx but not the prime line 8xxx.


Steve

 

[LDthirtytwo]

CMD 08>268>1 is set. Is the prime in DND, CFW. What tennant is the prime in,if different from the rest allow tn-tn calling CMD 63

 

[sos2715]

We have a NEAX 2400IPX

I think the commands your talking about is for a 2000 system.

Steve

 

[smoom]

Let me see if I understand what you are asking. An incoming call is received by a user and they attempt to transfer the caller to the 8xxx line and it does not work, but they are able to transfer them to the 7xxx line?

 

[sos2715]

Correct.

As soon as I press the 8 button the display shows busy and gives a busy tone.

Steve

 

[smoom]

Asuming that all the phones and virtuals are in the same tenant. I would check the RSC and SFC for each prime and virtual. You are going to find that the RSC and or SFC are different between the prime and virtual's most likely. From that point you would need to list up the different RSC and SFC and compare to find which bits are different. Most of the time I have found that the ARSC tables are not setup correctly and they are restricting transfered calls.

 

[MercuryComm]

I would check ANPD and make sure the digit "8" is allowed for normal, hooking and busy conditions. It is most likely that hooking has not been allowed therefore the busy signal when trying to transfer the call. This is assuming that you can just go off hook and dial the 8XXX ext numbers.

Good Luck!!

 

[sos2715]

Hook NND was set to 1 instead of 4. I ensured 8xxx and 7xxx NND is set to 4

THANK YOU!

Steve

 

[MercuryComm]

Sometimes we always overlook the simple things!! I tend to do it all the time. Glad you were able to get it working!!

Butch