Transfer call before the destination address 1

[AndersonTelecom]

Hello everyone,

I need a solution to the following situation, if possible:

User makes a call via a digital (T1/E1).
When the call begins to ring in the target external number, need to transfer this call, even before there is connection to the destination (called Ringer), to another extension within my system.

IPO 500 7.0
1416 - Sept. Phone


Thanks in advance.

 

[amriddle01]

What happens when you try? If it works or not...either way it can't be changed

http://www.ipoffice.tel

 

[AndersonTelecom]

When I press the button to transfer or conference, the call originated is disconnected.

Working in the same format with Nortel 11c OP, Mini and CS1K.

 

[amriddle01]

Well the basic workings of the system like that can't be changed, if you say it doesn't work ...that's it (I have never tried) but why do you need to do this?

http://www.ipoffice.tel

 

[sizbut]

Set a forward on no answer number. Give yourself a Forward on No Answer On button. Don't know if its intended operation, but you can enable forward on no answer after a call starts ringing. Press Ignore to quiet the ringer. Yes, its not immediate but its a solution.

[For the quick you can scroll right, press Features and enable forward on no answer in the menu while the phone is ringing - I know - fast fingers]

 

[AndersonTelecom]

Not resolved.

I'll call an external number, began to ring when I need to transfer to another extension with the call will still ring to the destination.

It would not have anything to do with: Blind Transfer or Join?

 

[amriddle01]

I repeat the question, why do you need to do this? Also I am not sure what you are trying to say in the above post..

http://www.ipoffice.tel

 

[AndersonTelecom]

Users that are blocked, to perform certain types of calls, ask the receptionist to perform these calls and send the same for these users.

The fact is that the receptionist can not stand waiting to complete the call to the destination, so you need to send the call after dialing the destination number.


this is

I sorry for language, i using google translator.

 

[sizbut]

Sorry, my silly for not spotting you were making the call, not receiving it. But still, what the !%&* with the "Not resolved".

 

[AndersonTelecom]

sizbut thanks for your patience. lol

Do not want to carry on a Forward No Answer, I want to make a transfer of an outgoing call before the destination talk to who originated the call

 

[amriddle01]

Users that are blocked, to perform certain types of calls, ask the receptionist to perform these calls and send the same for these users.

The fact is that the receptionist can not stand waiting to complete the call to the destination, so you need to send the call after dialing the destination number

That's wha t I suspected, I think you will find that "Dialtone transfer" is better than what you want, it allows the receptionist to transfer dialtone to a user with the same rights she has to dial, so they can dial any number she can only for that one call

http://www.ipoffice.tel

 

[amriddle01]

Here is the explanation and config:

Dial Tone Transfer


IP Office 5+: A user who is not able to make external calls to any or some external numbers, can be transferred to dial tone by a user who is able to make external calls.

1. The restricted user wanting to make the external call, dials the unrestricted user and requests dial tone.

2. The unrestricted user initiates a transfer and dials the prefix for an ARS form configured to provide secondary dial tone.

· The prefix is a short code set up to access the required ARS form. While this can be a system short code, using a user or user rights short code will allow control over who can provide dial tone transfer for restricted users.

3. When they hear the secondary dial tone, the unrestricted user completes the transfer.

4. The restricted user now hears the secondary dial tone and is now able to make an external call.

· The restricted user is now able to make calls as permitted by the short codes in the ARS form.

· The restricted user is not able to transfer the dial tone to another user.



The ARS form being used can still contain short codes that restrict the dialing that can be attempted after the restricted user hears secondary dial tone. Other ARS features can also be used such as alternate routing or time profiles to provide out of hours routing. The ARS form timers are run from when the unrestricted caller dials the ARS form. They are not reset when the restricted user is transferred to the ARS form.

Multiple prefixes and ARS forms can be used if required to create more complex scenarios. For example, one where the unrestricted user can transfer the restricted users to an ARS forms that allows international calls or to an ARS form that only allows national dialing.



Example Configuration

The example below is a simple configuration that allows the unrestricted user to use 8 as a transfer destination that provides secondary dial tone.

1. Create an ARS Form for Secondary Dial Tone
The ARS form needs to be created before short codes can be added to route callers to it.

· Enter a Route Name to identify the ARS form, for example Dial Tone Trans.

· Select Secondary Dial Tone.

· Select either System Tone (this matches locale specific normal dial tone) or Network Tone (this matches locale specific secondary dial tone). For some locales both tones are the same.

· Enter short codes that will take any digits dialed by the restricted user and process them for external dialing to an outgoing line group. For this example we will allow any digits dialed to be presented to the first trunk seized in outgoing line group 0.

Code
N

Telephone Number
N

Feature
Dial

Line Group ID
0


· Other short codes can be used to allow or bar the dialing of specific numbers or types of numbers.

· Configure the rest of the ARS form as required. For full details on ARS form configuration see ARS.

2. Create a Short Code for Dial Tone Transfer
For this example we will allow the prefix 8 to be used to access an ARS form created above.

· In the user short codes of the unrestricted user, create a short code that invokes the ARS form created above. For example:

Code
8

Telephone Number


Feature
Dial

Line Group ID
51 Dial Tone Trans


· It is important that the short code does not pass any digits to the ARS form. Once the ARS form receives any digits, it starts short code matching and ends secondary dial tone.

· The short code could also be setup as a system or user rights short code.

3. The unrestricted user is now able to provide secondary dial tone to other users by on request by pressing Transfer, dialing 8 and then pressing Transfer again.

http://www.ipoffice.tel

 

[AndersonTelecom]

I'll try that.

If it works I return here.

 

[AndersonTelecom]

And Centrex Transfer?

 

[Ekster]

One other option

When user calls reception ask them to hold and use "conference". Call the external number. When number rings press conference to bring the user back in and then drop out of the conference.



+++ Divide By Cucumber Error. Please Reinstall Universe And Reboot +++

 

[amriddle01]

Good suggestion

http://www.ipoffice.tel

 

[IPGuru]

or even user calls reception
reception presses transfer
dials external number & then transfer again to complete
no need to wait for connection.

if this is a common occurrence I would have to ask is it really sensible to have the users blocked?

Computers are like Air conditioners:-
Both stop working when you open Windows