Transfer Active (Outbound) call to Information Mailbox 1

[MaxDesign]

Firstly - Love the forum - has endlessly helped me learn to play with my newly acquired BCM50.

I have an AA set up and can access the information mailbox by dialling its number at the prompt; however what I need to achieve is a pre-recorded message that I can transfer an active call to, which also terminates the call once complete.
Basically we have a lot of consultants making outbound calls, and a lot of calls we make to our clients are not always answered, and we want to be able to leave a generic message for them to get back to us. I figured an information mailbox was best suited, but was not sure if you could assign a number to it? Any advice would be greatly appreciated!

 

[exsmogger]

If I understand correctly you just have to setup your info boxes with their assorted greetings. Use F986 to transfer a caller directly to the desired info mailbox.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[MaxDesign]

I was just using the transfer call button rather than feature button! Works perfectly! Thank you so much!

I presume there is no way I could assign a button to do the task is there?

 

[exsmogger]

No. When transferring to a mailbox you have to manually dial the mailbox number. You can assign F986 as a feature button to shorten the process.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952