Transfer action from Timeout

[rustylee]

Hello,

On Voicemail Pro 4.2(24), we've got a module for our main local number. The user is presented with a number of options in a Menu action -- 1 for customer care, 2 for sales, 0 for the operator, or stay on the line and your call will be transferred to the operator. The Timeout path is linked to a Transfer action that transfers the call to the Operators hunt group. The timeout is set for 3 seconds. I was expecting that after 3 seconds if no choice is made the call would transfer to the Operators hunt group, but rather the auto-attendant greeting is just repeated.

Can the Timeout be used to link to a Transfer action?

Thank you,
Russell Larsen

 

[jamie77]

Should be 100% fine. Delete the link and put it back in again.

Don't forget to save and make live.

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[rustylee]

I had Retries set to 3, thinking invalid entries would mean any entry not programmed other than Timeout. Timeout apparently implements the retries. I set it to 0 and it works.

Thanks...

 

[jamie77]

That would do it!!!!

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer