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Transfer a call between two auto attendants 1

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woodtel

Vendor
Jun 7, 2006
6
US
Is there a way to have a selector code for auto attendant #1 transfer a call to auto attendant #2?
 
Which Voice Mail?

VS Mail, no.

Partner Mail, and Partner Messaging, you create a mailbox that points to the Auto Attendant you want to transfer to, and then transfer to that extension.

Partner Messaging, press 2 for Extensions, dial an extension number, then press 3 to assign an auto attendant to it. Then press 1 through 4 to specify which auto attendant.

Partner Mail, use Class of Service. 15 is AA-1, 16 is 2, and 17 is 3.

In Partner Messaging, you might specify it as without a phone for faster transferring, but in the ACS still give the extension auto vms cover and set its vms cover rings to 1

 
Thanks. I was planning to use a sub-menu in auto attendant #1 and have the customer record another greeting with the the same selector code options an in auto attendant #2. However, once you pointed out this solution, there it was right in the Messaging 7.0 flowchart!
 
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