Transfer a Call Back to a Menu?

[DrogensIT]

We have a situation where people miss the prompt in our Main Menu and dial the Operator (no longer on 0) and we want to transfer them to a specific Custom Service Menu. Is this possible? If so, how do you accomplish this seemingly simple feat?

As always, my unending gratitude,

Greg

 

[cwc3]

you should be using company greeting followed by custom service 1 and make 0 and any other key that is not being used excluding * and # the key that puts back at custom service 1

 

[DrogensIT]

Ok, either I'm not following you or you're not following me.

Once a call has reached out Operator by the caller's dialing x101, the operator wants to get the caller back to either our main menu (Custom Service 1) or a specific Sub-Menu (Custom Service 20).

So to recap: Caller gets to Main Menu and dials x101 to reach the Operator. The Operator then wants to take said caller and present them back to an automated menu.

Is this possible?

Greg

 

[cwc3]

the answer is no unless you turn off auto mailbox login
then you could transfer them back to a voicemail ext
and they would get the top menu !

 

[cwc3]

then you would have to login with #6*101 XXXX #

 

[BTBZ]

All you do transfer to voice port 165 then #8 165 hang-up.

 

[cwc3]

if you had read this guys needs he wants the caller to be
transfered back to the top menu hitting pound eight
will put you to " please enter the ext number...."
it will not put you to a custom dialing menu

 

[rivet]

if you transfere to an ext without a mailbox that is on forward to 165 it would bring you to the company greeting that way they could pick from custom 1 (but they would have to lissin to the company greeting again...

i thought i read on this forum ( some time ago ) that you could forward your phone to a spacific custom greeting )

 

[DrogensIT]

Hmmm, you'd think this would be a built-in function, not a work-around function, but a work-around will do.

I think we want to keep auto-mailbox-login (I think I understand what this is as we don't have to login to access VM). So it looks like I'll have to try the ol' extention/mailbox-forwarded-to-vm trick!

Thanks for the suggestions! I'll keep you posted...