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Training Guides for M3905 and i2050

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nicksmom

Technical User
Mar 7, 2003
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We are moving from Aspect to Nortel for our Call Center. Does anyone have training guides for the M3905 and the i2050 they would be willing to share?
 
Your vendor should provide this. You're going to go through a culture change. I know the ongoing operating cost (for Nortel) is lower, but you will lose some efficiencies of the Aspect.
 
They would but we like to customize our own and will be doing our own training. I'm looking for documents that others created as part of their on-going agent training.
Thank you for your insight. We are already experiencing the differences between the two systems and am trying to find work arounds.
 
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