Traffic Data Not Repoerting Through CallPilot

[Szechwan]

I have a CS1000M 5.5 and a CallPilot 1005r HA 5.0.
This site required the following CDR information: originally called number and total lenght of call.

Upon researching the raw CDR data, I found out that when a call is answered by a CallPilot Menu and a menu choice is made that transfers a call to an ACD queue, the CDR data only reports the ACD position ID and the time spent talking to the agent. Not the menu number or the additional time working through the menu. If you listen to the CallPilot menu and do not make a choice the CDR does reflect the Menu number and correct call length.

Does anyone know the reason the CDR does not reflect the calls transferred from CallPilot, or is there a workaround to collect this data?

 

[Triton101]

Maybe CallPilot reporter? not sure if it has the info you are looking for. but it would require a separate server for it.

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