TrackIt Crystal Reports Integration

[aaarthi]

Has anybody incorporated a Crystal Report with drilldowns in TRACKIT? The Group tree option behaves weirdly. Does not allow us to navigate back to the start of a tree once we drill down to a detail. Is there any particular setting to use with this?

Thanks in advance for any help.

 

[FVTrainer]

I'm not familiar with TRACKIT. Does it use a web browser-based viewer? There are several different web viewers and they're layed out differently than their ActiveX cousin, so sometimes it's not obvious how to move between a drill-down view and the main report.

 

[aaarthi]

TrackIt is a call tracking software by Intuit, used typically by the help desk. Crystal is integrated with TRACKIT and I am not usre what type of viewer it uses. But it is surely not web based.

 

[FVTrainer]

Normally in the Crystal ActiveX viewer, when you drill down, you see two tabs in the viewer, one for the Main report and another for the drill-down selection. Are you not seeing the tab the main report?

 

[aaarthi]

I have the report as a seperate rpt file,and it works perfectly. When I try to open the same rpt file through TRACKIT, the group tree does not let me navigate back to the main page...nor do the preview tabs available. I am guessing this is some kind of a problem with the TRACKIT integration and not specifically the Crystal Report.

 

[FVTrainer]

I would agree. What version of the crviewer.dll or crviewer9.dll does Trackit use? Is it the same version as the Crystal Reports you used to create the report?

 

[vidru]

I've got Track-It at the office. I'll do some testing, but I'm sure that the integration itself doesn't allow the drill-down stuff.

-dave

 

[vidru]

Upon further review, it looks like they either forgot to allow drill down, or they just didn't want to do it. Regardless of why, it doesn't support it.

The version I have (4.0) doesn't have the same group tree problem that you're experiencing. No trouble with mine.

-dave