We want to be able to tell the differnce from a call that is transfered instead of a new call. Right now, we are seeing a condition code 7 for both call types.
Example: Customer A calls into center, we speak with customer, then transfer off to a TFN.
or
Agent B needs to call customer B back.
Both of these calls show as cond. code 7 in CDR. Is there some way to tell the difference between a transfered call, and a "new" call?
rtmckee
CM 4.0.4 (7 US locations)
CM 5.2 (India)
IP Office 5.0 (China)
Modular Messaging 3.1
CMS R3V11
Example: Customer A calls into center, we speak with customer, then transfer off to a TFN.
or
Agent B needs to call customer B back.
Both of these calls show as cond. code 7 in CDR. Is there some way to tell the difference between a transfered call, and a "new" call?
rtmckee
CM 4.0.4 (7 US locations)
CM 5.2 (India)
IP Office 5.0 (China)
Modular Messaging 3.1
CMS R3V11