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Tracking Number of Calls

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sauroplites

Technical User
Aug 10, 2006
22
US
Hello,

Is it possible, with IPO, to track how many calls are made on a daily / weekly basis from certain extensions? My sales team has requested this, and I only need to track the number of calls... It sounds like it should be simple, but I cannot find any way to do this.

Thanks for your help!
 
you can install the Delta Server (found on the Admin CD in the CBC folder) and have it put all call information into a .csv file then you can see and even sort it with Excell by day.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!
 
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