Tracking 800 Numbers Callers

[DXU76]

Hi,

I know very little of the phone system so pls bear with me. I have an Avaya Definity model G3siV9, version R009i.05.0.122.2. I have 3 800 numbers switched to 3 DIDs and 3 hunt groups. Each hunt group has its own Group Extension, a Vector. Each vector has 2 VDNs.

I have BCMS installed and it is showing very good information, except I would like to see where the originating calls are coming from. I would like to see where the callers (who are calling my 800 numbers) are calling from. Is this possible?

Thanks

 

[4merAvaya]

There are two things required to accomplish your goal: The calls must come in over ISDN-PRI facilities. This will provide the calling number to the PBX. The second component is a Call Detail Recording (CDR) system. This is a PBX adjunct that collects the call records (who called who for how long over what trunk) and enables you to sort the data and run reports.

Kevin

 

[TivoNut]

You don't have to use PRI, a non-PRI T1 will deliver ANI and DNIS in-band if properly configured. You were not clear on how your calls are being delivered today. Do they come over a T1 or are they pointed to a traditional copper DID number. They'll have to be delivered on a T1 for you to get the ANI. Then you'll need the CDR software to capture the call detail. BCMS may do this, I'm not familiar with it.