Hello, we are accessing to a call-by-call views (dbo_eCallByCallStatXXXXxxxx) via ODBC. I have a quetion regarding the users who answer the cals: when Symposium uses the event "Handed Over to Master Application":
For instance (Call ID:3514)
- Give Ringback 3514
- Handed Over to Master Application 3514 NORM L_APP: Master_Script CDN: 6345
- Local Call Arrived 3514 DNIS: CDN: 6345 CLID: 1506 RTE: 6 TRK: 3
, we know the CDN but we don`t know anything about the skillset and, the most important for us, who is the final user answering the call (and the treatment given to that call)
I don't know if we have to configure the server to track the whole call treatment or mofdify the scripts,....
Pls, could you tell me something about thsi isue?.
Thanks
For instance (Call ID:3514)
- Give Ringback 3514
- Handed Over to Master Application 3514 NORM L_APP: Master_Script CDN: 6345
- Local Call Arrived 3514 DNIS: CDN: 6345 CLID: 1506 RTE: 6 TRK: 3
, we know the CDN but we don`t know anything about the skillset and, the most important for us, who is the final user answering the call (and the treatment given to that call)
I don't know if we have to configure the server to track the whole call treatment or mofdify the scripts,....
Pls, could you tell me something about thsi isue?.
Thanks