Tracing calls in Avaya Session Manager??

[Voice99]

hi all, can someone refresh my memory on how to trace calls in Session Manager? i remember being able to see live traces or go to a screen where i could look at traces but it's been about 18 months since i've worked on SM that i can't remember where to go.

my company has System Manager and from there i can pick Session Manager but after that, i don't remember where to go.

 

[mattKnight]

traceSM is tool that you are looking for

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[fritzm]

Keep in mind you have to log in to the CLI of the Session Manager to run traceSM.

Regards

Fritz

 

[Voice99]

Thanks but how do i do this? I get to Session Manager via System Manager and we're on version 6.3.

 

[demanding]

This has helped me a great deal:

http://andrewjprokop.wordpress.com/2014/06/02/a-necessary-guide-to-the-avaya-tracesm-utility/

 

[Voice99]

Thanks. I've seen that blog before and just printed it before I saw your reply.

 

[demanding]

I also use Putty to get into Session Mngr to run the traces, etc.

 

[Voice99]

I downloaded Tutty but have Putty as well. New Question:

If i have a Session Manager and then I have 2 additional IP's for Session Manager 1 and 2, which one do you Putty in to? I have 3 IP's total.

 

[demanding]

I put all of them in there...and name each one so I can select the one I want to log into. Then click on the one you want and select "load" - it fills in the form and then click on "open".

 

[Voice99]

when i set up my connections, do they need to be SSH or Telnet or any other parameters?

 

[demanding]

Mine are set at SSH and port 22