tracing a hotline call

[coniglio]

I have an outside number programmed as a hotline on my phone. I frequently get a fast busy when I call this one number (by pressing my hotline key). All four of my outbound T1s stat fine. Is there any way that I can figure out what channel I'm hitting? The far end (the one I frequently get a fast busy on) says it's got to be my PBX, not his. thanks.

 

[Nortellian]

ld 80
trac tn(your phones tn)

 

[coniglio]

i did that and it showed IDLE. So I can't tell what channel I'm hitting that's giving me the fast busy.

 

[Nortellian]

you can use your maintenance phone and check all the channels indiviually. Try the trac again. I don't see why it would come back idle.

 

[johnpoole]

ld 80
entc x x x x (time in minutes to track)
gotr
enhanced trace, traces the tn for the duration.. i would put the hot d on a test phone in the switch room with just one key programed.. make the readout a little eaiser to follow...

john poole
bellsouth business
columbia,sc

 

[JMKyle]

Is the route ISDN? You could turn on D-channel messaging during a low call volume period and find out what is happening that way. JK

 

[johnpoole]

dch enl will not help if your call is not making it out of the switch.. but it's worth a try..key word, low traffic caommand only..btw.. enhanced trace does not work in an opt 11 at my last attempt...

john poole
bellsouth business
columbia,sc