We have an agent who complains that calls keep dropping out, we have tried to mimic the fault without success on her station. we have also swapped the station, port, headsey patch leads, patching port etc.
Is there a trace command that will help pinpoint a possible channel on an incoming trunk that may be at fault. At present we are looking at dyslexic finger operation by the agent but want to cover all bases.
Is there a trace command that will help pinpoint a possible channel on an incoming trunk that may be at fault. At present we are looking at dyslexic finger operation by the agent but want to cover all bases.