tracert broken in my Windows Business installation? 1

[wpcoe]

When I run tracert from a Command Prompt in Window Business with all current patches, it always shows it as a single hop, which defeats the purpose of "tracing the route". e.g.

c:\>tracert

http://www.yahoo.com

Tracing route to

http://www.yahoo-ht3.akadns.net

[209.131.36.158]
over a maximum of 30 hops:

1 348 ms 342 ms 346 ms f1.

http://www.vip.sp1.yahoo.com

[209.131.36.158]

Trace complete.

c:\>

I'm in Thailand, and even when I tracert to my personal web site, which is hosted in the USA, it shows as a single hop. It doesn't even show the hop via my router.

Is something messed up with my Windows Vista installation? On another non-tech forum I posted about this, and someone else said his Visa (Home Premium) showed tracert results as they used to in previous Windows versions, i.e. hop by hop with ping time.

 

[linney]

From Ultimate using your first trace, and from my location, it successfully performed a Tracert, completing some 16 "hops" and displaying all of them.

Number 16 was the same result as your 1 "hop".

C:\Windows\system32>tracert

http://www.yahoo.com

Tracing route to

http://www.yahoo-ht3.akadns.net

[209.131.36.158]
over a maximum of 30 hops:

............

16 265 ms 255 ms 263 ms f1.

http://www.vip.sp1.yahoo.com

[209.131.36.158]



Have you tried running the command from an Elevated Command Prompt?

 

[wpcoe]

Thanks for confirmation that the world *is* out to get me. <g>

That was a good suggestion: running cmd.exe with elevated privileges, but alas, I still get only one hop.

Hard to believe that Vista Business would be any different regarding tracert than Ultimate, but I'm totally baffled.

 

[smah]

I get normal hop info with Business, so it's not that. My guess would be some sort of [filtering] proxy server used by your ISP or ....

It does seem odd that it doesn't show the hop to the router, though.

 

[linney]

I take it Tracert has never worked on that machine?

You could try it in the "Safe Mode With Networking" option to rule out third party interference from your own machine.


You could try the System File Checker program in case of file corruption.

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista

http://support.microsoft.com/kb/928228

 

[wpcoe]

I found the culprit: ZoneAlarm on Vista.

I finally stumbled on the right combination of Google search terms and found a user posting on a ZoneLabs forum with the exact same problem:

http://forums.zonelabs.com/zonelabs/board/message?board.id=inst&message.id=69889

To summarize: The only solution is to UNINSTALL ZoneAlarm and reboot. It is not sufficient to simply exit ZA, nor is it sufficient to boot into Safe Mode (where I verified none of the ZA services or processes were running) -- only an uninstall will suffice.

The ZoneAlarm rep on that board suggested a few ideas in the next message, but the ones that I tried did not work, and the ones that I didn't try I didn't understand how to implement. <g>

For now, I'm using Windows Firewall (and the hardware firewall my router.) I hope to work out some resolution with the ZA tech support folks.

 

[linney]

Thanks for that news, do post back with the final solution.

If ZoneAlarm is still effecting any Registry Settings after an uninstall then perhaps running the "Netsh Winsock Reset" command from an elevated command prompt may help?