Hi-
In the subject I provided info about our system. It has been in service for many years now. I need assistance on two items please.
1.) When our customers Press Option 1 or direct dial Ext. 450 to reach our customer service dispatch center, they go directly into a queue and they hear various messages in the VA (Voice Announcement) ie.(You're caller #3, blah blah)(There are 2 calls ahead of you) and so on. Our other office uses the same CIX670 but perhaps a new version of software. What I want that they have, is WHEN the customer calls into our auto attendant, They will usually press 1 for service, which transfers them to ext. 450 (Our ACD) Once they it answers, I want to have a personalized message Start Immediately so they HEAR this FIRST with instructions. Only after they hear this will they go into the queue or directly to a free agent. The comparison between our two systems seems to suggest a message recorded at 450 in the 1st slot of choices, but that slot is a recording saying they have reached us after hours. So, I need guidance where and how to make this happen. I still miss the Nortel which I was fluent on. Thank you to whomever can help.
2.) The DP-5000 Desk phone, Every call I answer, the volume needs to be turned up manually, but after the call it diverts back to default normal. So annoying. I found what I thought was the answer, but it was for the IP 5000 and not the DP 5000 phone. This involved pressing 3+6+9+HOLD... Then Redial. But that doesn't seem to work on the DP version. I just need to set my volume at highest db default.
Thanks - Barron
In the subject I provided info about our system. It has been in service for many years now. I need assistance on two items please.
1.) When our customers Press Option 1 or direct dial Ext. 450 to reach our customer service dispatch center, they go directly into a queue and they hear various messages in the VA (Voice Announcement) ie.(You're caller #3, blah blah)(There are 2 calls ahead of you) and so on. Our other office uses the same CIX670 but perhaps a new version of software. What I want that they have, is WHEN the customer calls into our auto attendant, They will usually press 1 for service, which transfers them to ext. 450 (Our ACD) Once they it answers, I want to have a personalized message Start Immediately so they HEAR this FIRST with instructions. Only after they hear this will they go into the queue or directly to a free agent. The comparison between our two systems seems to suggest a message recorded at 450 in the 1st slot of choices, but that slot is a recording saying they have reached us after hours. So, I need guidance where and how to make this happen. I still miss the Nortel which I was fluent on. Thank you to whomever can help.
2.) The DP-5000 Desk phone, Every call I answer, the volume needs to be turned up manually, but after the call it diverts back to default normal. So annoying. I found what I thought was the answer, but it was for the IP 5000 and not the DP 5000 phone. This involved pressing 3+6+9+HOLD... Then Redial. But that doesn't seem to work on the DP version. I just need to set my volume at highest db default.
Thanks - Barron
