Toshiba eManager

[Yankee1]

I have the latest Toshiba eManager software on a CD, but I can't install it. I keep getting fatal errors from my InstallShield.

Anyone have an idea of what's happening here?

Thanks!

 

[donb01]

Does it require a Sentinel Key? I'm using a 100-year old version of 280admin that runs on DOS, and because of all the DOS issues on XP I have tried to install the new DKAdmin software and it won't run without the stupid key... Back in the olden days there was NOKEY, but I haven't been able to find anything similar, and the place I'm doing the admin for is a non-profit and they don't have a pot to go in so there's no way they're going to shell out a few hundred bucks for a utility I use 3 times a year...

 

[rgiuliani]

Did you do all the required Windows updates? I can't remember what is required, but I installed eManager 5.0 on 2 laptops here and it worked both times. Good luck.

 

[Yankee1]

I didn't know theere was a ver 5. I have ver 4. I have it on a disc because I'm not a certified Toshiba dealer; I got my vendor to download it for me.

Does anyone know what Windows updates are required. The InstallShield tells me I have all the requirements, but as it starts to load files, it stops and tells me there's a script missing and gives me a fatal error.

 

[ProviderReborn]

5 is a beta version. It is meant to resolve all the install issues from what I recall.

I guess your using 4.20 or lower.
You should be ok. But you may want to get hold of another copy. I know for a fact there is some dodgy corrupt copies going about with the issue you mention.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[guycable2]

Version 500A14 is not beta it is in full release. Have your vendor download that version for you. The install is a lot easier as it fixes many bugs with previous installs. I have had to reinstall windows on my laptop a couple times because of previous versions of emanager. The other thing to be careful of is if you get a corrupt download which has happened to us a few times as well.

 

[ProviderReborn]

guycable2 A question. Would you be downloading via ftp from tosh by chance. We always get currupt sw from the ftp site.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[guycable2]

No directly from the links on FYI.

 

[kidndenver]

hey just for grins what os do you have ? also if you have an old ver it can help to remove it and then load the new ver i would check internet explorer ver . try to use 6 also you might look into reinstalling iis2 tools and managemet monitering also delete cookies and any t.i.f hope this helps

 

[Yankee1]

I just had the software loaded from another CD, and everything's cool. I must of had a bad dsic. Also, I had the downgrdae to Explorer 6 to get the eManager to run.

Thanks all for your help and input.

 

[guycable2]

You can use Explorer 7 with Release 5, now that you have eManager installed it is a pretty easy upgrade.