Too long wait after announcement 1

[MQH12]

Can anyone tell me what I may be missing here. After announcement 3616 there is this pause for like 20 seconds, waiting for someone to enter an extension. Is there anyway to shorten that time? I know the announcement ended right after spoken. Is the wait long for everyone? Maybe there is a better way to do this? Thank you in advance.


Number: 26 Name: TEST RNG BK ACD
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 goto step 12 if time-of-day is all 18:00 to all 08:00
03 goto step 12 if time-of-day is fri 18:00 to mon 08:00
04 collect 4 digits after announcement 3616 for none
05 route-to digits with coverage y
06 collect 1 digits after announcement 3690 for none
07 goto step 14 if digits = 1
08 goto step 16 if digits = 2
09 goto step 8 if unconditionally
10 goto step 13 if staffed-agents in skill 38 < 45
11 queue-to skill 45 pri h
12 wait-time 60 secs hearing music

 

[LoopbackJack]

Your step 9 creates a loop if no digits are entered. You might want to change that to goto step 16 instead of step 8.
Other than that, you have a 6 second inter digit timeout on each of your collect steps if no digits are entered.

Rock on, be strong... SG
APDS UC, APDS CC, ACE IP Telephony

 

[Tolson]

The system is waiting for the customer to enter 4 digits. If entering no digits or fewer than 4 the system interdigit timer will wait until either 4 digits are received or the timer expires before it moves on to the next vector step. Pressing a "#" will tell the system to proceed now and not wait for anymore digits or for the timer to expire.

 

[MQH12]

Thank you both.

Is there anyway to cahnge this timer to make it shorter? The interdigit timer?

 

[LoopbackJack]

You can adjust the prompting timeout in change system-features. 4 seconds is the shortest you can set.

Rock on, be strong... SG
APDS UC, APDS CC, ACE IP Telephony