Can anyone tell me what I may be missing here. After announcement 3616 there is this pause for like 20 seconds, waiting for someone to enter an extension. Is there anyway to shorten that time? I know the announcement ended right after spoken. Is the wait long for everyone? Maybe there is a better way to do this? Thank you in advance.
Number: 26 Name: TEST RNG BK ACD
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 goto step 12 if time-of-day is all 18:00 to all 08:00
03 goto step 12 if time-of-day is fri 18:00 to mon 08:00
04 collect 4 digits after announcement 3616 for none
05 route-to digits with coverage y
06 collect 1 digits after announcement 3690 for none
07 goto step 14 if digits = 1
08 goto step 16 if digits = 2
09 goto step 8 if unconditionally
10 goto step 13 if staffed-agents in skill 38 < 45
11 queue-to skill 45 pri h
12 wait-time 60 secs hearing music
Number: 26 Name: TEST RNG BK ACD
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 goto step 12 if time-of-day is all 18:00 to all 08:00
03 goto step 12 if time-of-day is fri 18:00 to mon 08:00
04 collect 4 digits after announcement 3616 for none
05 route-to digits with coverage y
06 collect 1 digits after announcement 3690 for none
07 goto step 14 if digits = 1
08 goto step 16 if digits = 2
09 goto step 8 if unconditionally
10 goto step 13 if staffed-agents in skill 38 < 45
11 queue-to skill 45 pri h
12 wait-time 60 secs hearing music