tone 2

[nortelopt61]

Hello Everyone,
Newbie here... Just wondering what I should be looking to adjust. I have a dictation system with a (2500) line/phone programmed attached to it. When the callis hung up the pbx is not disconnected the call for quite along time (minutes). Hooking up a POTS line instead works just fine. I remember someone else having a similiar issue and remember there was something that could be done. Any idea's???

Nortel Option 61c

Thanks in advance,
NortelOpt61

 

[acewarlock]

How do you know the POTS line is working, how did you test it?

Usually it would be the dictation system that's causing the problem, because the caller is hanging up and not the dictation system. If you can make the dictation system hangup first then it would work.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[nortelopt61]

Hello acewarlock,
I hooked up a POTS line I had in the same room to the Dictation system. IT answered then I immediately hang up and it disconnects the call immediately. Verfied on the Dictation system screen and can call the number back immediately and it will answer. Same test on a line through our pbx the line stays busy. I have been searching old posts and think I came across something:

Look at the RDB LD 15 check the FEDC and NEDC
- NEDC aaa Near End Disconnect Control (aaa = ORG or ETH)
- FEDC aaa Far End Disconnect Control (aaa = (ORG), ETH, JNT, or FEC) Try setting to ETH.

What do you think?

Thanks,
NortelOpt61

 

[acewarlock]

It might work but I doubt it will. This has been a problem with Nortel forever. it works with the trunks hooked to the dictation system because the trunk disconnects from the dictation system, but when it's connected to the PBX it comes in on a trunk and goes to a 500 set commected to basically a answering machine (dictation system) and when the caller hangs up the trunk is disconneted from the PBX but the dictation system doesn't hangup so the PBX holds the connection up. It's like an answering machine at home, the caller hangs up, but the answering machine keeps running for awhile before it hangs up. There is a special Analog card that can be used to correct this problem it is NT1R20 OPS Card. you can read the Spec at

http://www142.nortelnetworks.com/techdocs/M125_40/pdf/NQZY0HY5.pdf

This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[johnpoole]

might play with the route timers.. i usually try fdec/ndec eth.. and supervision no.. then make the flash timer a lot shorter.. that's usually the problem if it's external to internal.. internal to internal, look at time data... our dictation is the same, the disconect from them looks more like a hook flash then a rls.. so if flash is faster in the switch, you may see a larger sucess rate..

the problem should be fixed at the dictaphone level but i've never met anyone that knows that machine..

john poole
bellsouth business
columbia,sc

 

[nortelopt61]

Hello John,
Just want to make sure since I am a newbie. Which flash timer should I adjust? I see the timers are set at 512, should I try 256? And for reference I am posting the RDB.

Thanks again.




REQ: prt
TYPE: rdb
CUST 0
ROUT
ACOD
TYPE RDB
CUST 00
ROUT 1
DES IPZD120355.001
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC NI2
CBCR NO
NCOS 0
SBN NO
PNI 00001
NCNA YES
NCRD NO
CHTY BCH
CPFXS YES
CPUB OFF
DAPC NO
BCOT 0
INTC NO
DSEL VOD
PTYP PRI AUTO NO
DNIS NO DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 5001
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO
OABS INST IDC NO DCNO 0 * NDNO 0 DEXT NO ICIS YES TIMR ICF 512 OGF 512 EOD 13952 NRD 10112 DDL 70 ODT 4096 RGV 640 FLH 510 GRD 896 SFB 3 NBS 2048
NBL 4096 IENB 5 VSS 0 VGD 6 DRNG NO CDR YES INC YES LAST NO
QREC NO
OAL YES
AIA YES
OAN YES
OPD YES
CDRX NO
NATL YES
VRAT NO
MUS YES
MRT 6
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0 ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

TYPE RDB
CUST 00 ROUT 2
DES ATX_216599
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC NI2
CBCR NO
NCOS 0
SBN NO
PNI 00001
NCNA YES
NCRD NO
CHTY BCH
CPFXS YES
CPUB OFF
DAPC NO
BCOT 0
INTC NO
DSEL VOD
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP ACOD 5002
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3 NBS 2048
NBL 4096
IENB 5
VSS 0
VGD 6
DRNG NO
CDR YES
INC YES
LAST NO
QREC NO
OAL YES
AIA YES
OAN YES
OPD YES
CDRX NO
NATL YES
VRAT NO
MUS YES
MRT 6
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

TYPE RDB
CUST 00
ROUT 3
DES IPZD120355.001
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT VTRK NO
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC NI2
CBCR NO
NCOS 0
SBN NO
PNI 00001
NCNA YES
NCRD NO
CHTY BCH
CPFXS YES
CPUB OFF
DAPC NO
BCOT 0
INTC NO
DSEL VOD
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 5003
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
IENB 5
VSS 0
VGD 6
DRNG NO
CDR YES
INC YES
LAST YES
QREC NO
OAL YES
AIA YES
OAN YES
OPD YES
CDRX NO
NATL YES
VRAT NO
MUS YES
MRT 6
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

TYPE RDB
CUST 00
ROUT 4
DES COTS
TKTP COT
NPID_TBL_NUM 0
PRIV NO
SAT NO
RCLS EXT
VTRK NO
DTRK NO
ISDN NO
PTYP ACO
AUTO YES
ICOG IAO
RANX NO
SRCH RRB
TRMB YES
STEP
ACOD 5004
CPP NO
TARG
CLEN 1
BILN NO
OABS
TIMR ICF 512
OGF 512
EOD 2944
DSI 34944
NRD 10112
DDL 70
OOD 1
ODT 2816
RGV 640
FLH 510
GRD 896
SFB 3
CRD 512
IENB 5
TFD 0
LEXT 100
VGD 6
SST 3 0
NEDC ETH
FEDC ETH
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR YES
INC YES
LAST NO
QREC NO
OAL YES
AIA YES
OAN YES
OPD NO
CDRX NO
NATL YES
MUS YES
MRT 6
MR NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO OHTD NO
PLEV 2 MCTS NO
ALRM NO
ART 0 SGRP 0
AACR NO

TYPE RDB
CUST 00
TYPE RDB
CUST 00
TYPE RDB
CUST 00
ROUT 8 DES VERIZON TKTP DID M911_ANI NO M911_TONE NO NPID_TBL_NUM 0 SAT NO RCLS EXT VTRK NO DTRK YES BRIP NO DGTP PRI ISDN YES MODE PRA IFC NI2 CBCR NO
NCOS 0 SBN NO PNI 00000 NCNA YES NCRD YES CHTY BCH CPFXS YES CPUB OFF DAPC NO BCOT 0
INTC NO DSEL VOD PTYP PRI AUTO NO DNIS NO DCDR NO ICOG IAO RANX NO SRCH LIN TRMB YES STEP ACOD 5008 TCPP NO PII NO TARG 01 CLEN 1 BILN NO OABS INST IDC NO DCNO 0 * NDNO 0 DEXT NO
ICIS YES
TIMR ICF 512 OGF 512 EOD 13952 NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
IENB 5
VSS 0
VGD 6
DRNG NO
CDR NO
VRAT NO
MUS NO
EQAR NO
FRL 0 0 FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0 FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

TYPE RDB CUST 00
ROUT 19
DES DIT
TKTP TIE
NPID_TBL_NUM 0
ESN NO
CNVT NO
SAT NO
RCLS EXT
VTRK NO
DTRK YES
BRIP NO
DGTP DTI
ISDN NO
DSEL DTA
PTYP DTT
AUTO NO
DNIS NO
ICOG IAO
SRCH LIN
TRMB YES
STEP ACOD 5019
TARG 01
CLEN 1
BILN NO OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ANTK
SIGO STD
STYP SDAT
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
IENB 5
TFD 0
VSS 0
VGD 6
SST 5 0
NEDC ORG
FEDC ORG
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
VRAT NO
MUS NO
MANO NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00 CBQ NO
AUTH NO
TDET NO
TTBL 0
ATAN NO
OHTD NO PLEV 2
ALRM NO
ART 0
SGRP 0
AACR NO

 

[acewarlock]

Basicaly this is like someone calling into an analog phone and when the caller hangs up, if the analog phone isn't hungup as the dictation system is doing, the phone line is heldup until the dictation system finaly times out and hangs up. there is nothing to tell the dictation system to hangup like when it's connected to a TRUNK.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[nortelopt61]

Thanks Ace,
If I understand everyone correctly then, basically I need to get some POTS lines and configure these off of them for it to work correctly?

Thanks,
Nortelopt61

 

[acewarlock]

Or get the NT1R20 which I posted above, I had to use then when I connected a BCM to an Option 11C because when they transfered a call back out the line wouldn't drop. I connected the BCM an the Option 11C using analog stations just like your doing.

http://www142.nortelnetworks.com/techdocs/M125_40/pdf/NQZY0HY5.pdf

This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[nortelopt61]

Thanks again,
I guess I will be calling our supplier tomorrow.

Thanks,
NortelOpt61

 

[bztguy]

acewarlock is right. A standard 16 port analog line card will not send disconnect supervision. No way, no how. You need the OPS card to provide open loop disconnect towards your dictation machine. Open loop disconnect means either a momentary open in the connection or battery reversal of the line. Either one accomplishes breaking the loop current to your dictation machine. When it senses loop current has dropped it hangs up. That is what the POTS line provides that the NT8D09 line card does not.