Toggle huntgroup overflow

[gibzon]

I have two hunt groups. Sometimes (maybe 2-4 times a month), one of the groups would like to forward all calls to the other group.
The overflow setting would be perfect, but I want to be able to toggle the overflow on/off without having to open up the ip office manager to do so.

Is this possible with a short code or similar?

Thanks

 

[amriddle01]

Button or shortcode, it can be done with either

 

[amriddle01]

Oh, misread, was thinking you meant out of service......but you can still do it but would mean using different groups (with same people in) and switch between which group it rings, 1 with overflow 1 without

 

[gibzon]

Doesn't sound like a great solution with 2 groups
How would the users change which group the call would go to?

Just came to think of this:
Send the call to a VM Pro module, check a variable (which can be set through a short code) and if its 1, call huntgroup 1. If it's 2, forward call to huntgroup 2.
Maybe could be a good solution?

 

[amriddle01]

The first group (being the usual group) has overflow setup and when you put that group into out of service/night service using a button or code then have it route to a group with the same users in but no overflow set...easy, is better than using a variable as the button will also show the status it's in

 

[hairlessupportmonkey]

Isnt this what "Out of Service" was designed for?

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