bombaytelecom
Technical User
We have re structured our current IS Department into Client Support and Systems Support
Client Support man the helpdesk between the hours of 8am and 5:30pm and the Operations Team (part of systems Support) will cover the phones between 5:30pm and 8am
However they are in different areas of the building. I would like to arrange a TOD schedule for 17:30- 07:59 with a DMI to redirect 2121 (Helpdesk) to the Operations Main number which is 2102.
Am i right in thinking that this would work? or have i got it completely wrong, or is it right but i am going overboard and there is a simpler solution.
Meridian Option 61C
Symposium v 4.5
NICE Dictaphone Recording
Client Support man the helpdesk between the hours of 8am and 5:30pm and the Operations Team (part of systems Support) will cover the phones between 5:30pm and 8am
However they are in different areas of the building. I would like to arrange a TOD schedule for 17:30- 07:59 with a DMI to redirect 2121 (Helpdesk) to the Operations Main number which is 2102.
Am i right in thinking that this would work? or have i got it completely wrong, or is it right but i am going overboard and there is a simpler solution.
Meridian Option 61C
Symposium v 4.5
NICE Dictaphone Recording