We're having problems doing inventories on Compaq boxes. We're using Framework 3.7.1, and Inventory 4.0. It seems so far through our testing that the serial number will only be provided on Compaq servers and workstations after a certain date. We can't get the serial number off of Deskpro 4000 266mhz, but were able to get it from Deskpro 350mhz. Also, we weren't able to get the serial number of off a Proliant 5500, but were able to on a DL360, a DL380, and a ML350. Please advise. Does anyone know this to be a known problem, that being inventory will only provide serial numbers after a certain date? We've tried everything. Tivoli is actually on site and can't get it to work. Has anyone been through this before?