After browsing the forums I have found that the Logged in times do not always add up to the other times, ie DN talk time, Skillset time, etc. The problem I'm having is the opposite. Can someone please help me interperate what is going on.
This is an outbound call center.
DN talk time 2:30:45
Not Ready Time 1:09:07
Waiting Time 2:40:40
The rest of the times are 0:00:00
So that's a total of 6:20:32
Logged In Time 7:22:42
That is a discrepency of a little over an hour. It doesn't add up to Logged In Time. What's up?
This is an outbound call center.
DN talk time 2:30:45
Not Ready Time 1:09:07
Waiting Time 2:40:40
The rest of the times are 0:00:00
So that's a total of 6:20:32
Logged In Time 7:22:42
That is a discrepency of a little over an hour. It doesn't add up to Logged In Time. What's up?