Morning all, I've a question on the 'Maximum time agent in ACW before logout (sec)' entry on agentID form. I understand what it's suppose to do, but at the expiration the time period, does the agent get logged out and then returns to an available state, or stays logged out until they log back into the skill? I ask as I've never used it before and I'm being asked about it. Thanks In Advance.
Tony
Tony