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Time zone issue with a single acd serving multi time zones

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avidbumble

avidbumble

MIS
May 5, 2009
17
US
I have a CMS server in AZ with one ACD that is servering call centers across multiply time zones. My CMS is a Release 14. I know how to adjust time for multiple ACDs on one server, but not sure if I can do time zone offsets for one acd; Does anyone have any thoughts?
 
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Since AZ does not observe DST... I believe you need to adjust in the vector. Big pain...
 
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