Time Stuck on IP Office

[DBrewsky]

Customer has an IP Office 500 V2 - Rls 9.0. The time on their phones are stuck at 5:00pm and won't change. We have tried rebooting the system, changing the time settings in the system, etc.

In monitor, we see the time increment from 17:00:01, 17:00:02, 17:00:03, 17:00:04 and then reset back to 17:00:01 (see below).

Very odd...

33182158mS PRN: Monitor Started IP=172.30.1.132 S-Edition Expansion (V2) 9.0.10.0 build 998 Corporate (Server Edition(E))
(Supports Unicode, System Locale is default)
33182158mS PRN: LAW=U PRI=1, BRI=0, ALOG=0, VCOMP=64, MDM=0, WAN=0, MODU=1 LANM=0 CkSRC=1 VMAIL=1(VER=3 TYP=2) 1-X=0 CALLS=1(TOT=3938)
17:00:03 33185159mS PRN: +++ START OF ALARM LOG DUMP +++
17:00:03 33185159mS PRN: ALARM: 20/04/2015 16:21:34 IP 500 V2 9.0.5.0 build 972 <TLB Data Load Error > CRIT RAISED addr=000f0063 d=5 pc=f033e220 f00a53dc f0342d18 f0342e00 f06d4cd0 f06d52e0
17:00:03 33185159mS PRN: +++ END OF ALARM LOG DUMP +++
17:00:04 33186159mS PRN: +++ START OF UDP MONITOR CLIENT DUMP +++
17:00:04 33186159mS PRN: CLIENT: IPAddress=172.30.1.132 UDPPort=56266 LastReceived=33185112(1047) LastSent=33186159(0) LastOldUpdate=33182158(4001) SentPackets=19 MissedPackets=0 OldSentPackets=0 OldMissedPackets=0
17:00:04 33186159mS PRN: ++++ END OF UDP MONITOR CLIENT DUMP ++++
17:00:01 33187297mS RES: Thu 26/10/2000 17:00:00 FreeMem=49932032 49226232(1) CachedMem=705800 CMMsg=5(5) Buff=5200 1371 1000 7419 5 Links=62116(62382) BTree=3651(8536) CPU=02.78% CPUStats=3/6/8751/18741/20288/0/0 MCR=0 MCW=0
17:00:01 33187297mS RES2: (SE-E) IP 500 V2 9.0.10.0 build 998 Tasks=51 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=58 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=20(TLS=5) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
17:00:01 33187297mS RES4: XML MemObjs=61 PoolMem=2097152(1) FreeMem=2081872(1)
17:00:01 33187359mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
17:00:01 33187359mS PRN: + loader: 1.35
17:00:01 33187359mS PRN: + cpu: id 12 board 3 pld 24 type c10 options a802
17:00:01 33187359mS PRN: + cpu: sn 10WZ39605727
17:00:01 33187359mS PRN: + fpga: id 1 issue 0 build 827
17:00:01 33187359mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
17:00:01 33187359mS PRN: ++++++++++++++++++++ LIST OF MODULES ++++++++++++++++++++
17:00:01 33187359mS PRN: +------------------------------------------------------------



--DB

 

[teletechman]

upgrade to the latest release and then see if you are still having issues.
Mike

 

[DBrewsky]

Unfortunately, we cannot upgrade past 9.0. with only 9.0.12 being the last release. This is because this customer has older IP400 type hardware installed, which is not compatible with 9.1 or higher.

--DB

 

[joe2938]

What about giving a user the rights to set the time using a phone, covered in the help files.

 

[janni78]

What are you using as NTP server?

"Trying is the first step to failure..." - Homer

 

[teletechman]

But you are only on 9.0.10 upgrade to latest and see if you still have the issue. If still a problem back up the programming and default and see what the IPO does then.
Mike