TIME PROFILE NOT WORKING WITH EMBEDED VOICEMAIL 2

[ralstonral]

Hi Folks
I am setting up an auto attendant with embeded voicemail, however the correct auto attendant does not answer based on the time profile that is set.
Any ideas how I can resolve this issue.

Thanks

 

[GhostZman]

remember that the time profile searches from the bottom up to find a match. How do you have it programmed?

 

[AACon]

Also, make sure the ip office has the correct time.

-Austin
ACE: Implement IP Office

 

[tlpeter]

Also make sure that time profiles works different for a group than for an incoming call route


BAZINGA!

I'm not insane, my mother had me tested!

 

[Westi]

time profile is set the best if you create the default as night auto attendant and then create a time profile with 1 entry to schedule when it should go to the day time target.
If you create it the other way then you need to input a lot of entries and that is not nice to program and has hiccups.

This is what I usually do

and the schedule looks like this

has so far never failed me


Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[ralstonral]

Folks

Thanks for your help. I got it to work once I realise that it reads the time profile from the bottom to top.

 

[crumthwacket]

Westi: Very nice, very simple. Good job - star for you.

 

[Westi]

thanks crumthwacket, I sure can use them as I am only a few hundred from the lead LOL

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.