Time Change in CS1000 1

[jheendi]

Good day,

I have one quick question, about changing time in PBX by going into LD 02. We have SCCS and Call pilot along with Genesys Outbound Contact manager for integrated call center.

Our time on phones is lagging by 5 minutes from the pcs, we proposed to change time to match with pcs in call center.

We approached vendor to get change done, however they advised that if we do it, it can corrupt data in symposium etc..

I was wondering where does time in PBX comes from PRI or CO?

Also what kind of corruption occur if we forward time to five minutes on PBX using LD02.

Please help.

Jheendi

 

[bigindian65]

time comes from a cheap clock, not same as clock controlling on circuits. Corrupt Sym? Best excuse I've head for "I don't want to" out of a Vendor. Sym does get it's time from pbx via ELAN, but you are not going to corrupt anything if you do it off hours, if you did it on hours it would skew the data by 5 minutes, not corrupt it. What Rls you on? You can go NTP if 5.0 or above......

Mato' Was'aka

 

[hippster2001]

One has to be VERY careful when changing the time in the PBX as the time is military time and the date is written the Canadian way.

STAD dd mm yyyy hh mm ss

Had a guy transpose the month and date and screw up Symposium stats. CallPilot messages deleted too early.

Another guy set the clock for 3 PM as 03 00 00 instead of 15 00 00. Doubled up Symposium stats for the day.

 

[bigindian65]

true dat..if you can't type it in, yeah, it will jack it up. But shouldn't be a big deal.

Mato' Was'aka

 

[GHTROUT]

Every day when I arrive, I set the PBX to 08:00 and when I want to leave, I set it for 17:00

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Nortel Resources at GHTROUT.com
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[jheendi]

Thank you so much Bigindian and Gene.. you guys are best as always..

Thanks a millions.

Jheendi

 

[FireFighter78]

Gene,

That is a brilliant idea! I control the clock on the PBX and the synchronized clocks here. I think I am going to call it daylight savings time.

Barry