TIe between Aspect and Nortel

[faelo123]

Hi, we recently install a Aspect call center system and connected with a Nortel Opt 61C with Tie lines using DS1 cards. Both systems communicate well but seems that we have a lot of lock out and busy lines, include is a copy of the route we created; any ideas welcome.

TYPE RDB
CUST 00
ROUT 130
DES ASPECT
TKTP TIE
NPID_TBL_NUM 0
ESN NO
CNVT NO
SAT NO
RCLS EXT
DTRK YES
DGTP DTI
DSEL 3VCE
PTYP DTT
AUTO NO
DNIS NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 10
TARG
CLEN 1
OABS
INST
IDC YES
DCNO 7
NDNO 7 *
DEXT NO
DNAM NO
ANTK
SIGO STD
STYP SDAT
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
TFD 0
SST 5 0
NEDC ORG
FEDC ORG
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
MUS NO
RACD NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0


PAGE 002

FRL 5 0
FRL 6 0
FRL 7 0
TTBL 0
ATAN NO
OHTD NO
PLEV 2
ALRM NO
ART 0
SGRP 0
AACR NO

 

[axspect]

I wrote the following for my fellow PMs a few years ago. Both systems have changed a little, but look at the differences in the configs. You can't change the Aspect but a minor change in the Nortel might work.

Nortel PBX TIE Line Configuration for Aspect

By Scott Blalock, Sr Project Manager, PMP
January 20, 2000


The E&M TIE line configuration for Nortel has a lot of options, while the Aspect DTIC set up is based upon a traditional industry standard and no real adjustable options. The PBX set up with Aspect is sometimes a trial and error process that is a waste of resources.

The following information is a print out of one variation of the Nortel set up for a 4-Wire E&M TIE line emulation on a digital T-1 card that will work with an Aspect ACD. There are other important system parameters and configurations that impact call routing and completion, but this will provide the foundation for connectivity.

The two sections are the RDB (route – similar to Aspect trunk group) and the TN (individual trunk). The Nortel T-1 card is very flexible, feature-rich and every trunk can be assigned with different signaling parameters, trunk group and function. For example, half of the channels on a span can be set as ground start trunk emulation and the other half as E&M or DID trunk emulation.

There are other system parameters that must also be set to send and receive digits, require a route access code (like “dial 9”), etc. These tasks are used on a more common basis by the PBX technician and hopefully are less of a problem and easier to resolve during set up and testing with Aspect.


RBD - NORTEL ROUTE DESCRIPTION BLOCK (similar to Aspect Trunk Group)

TYPE RDB
CUST 00
ROUT 5 (will vary each site)
DES Aspect ACD
TKTP TIE
ESN YES
CNVT NO
SAT NO
RCLS EXT
DTRK YES
DGTP DTI
ISDN NO
DSEL VCE
PTYP DTT
AUTO NO
DNIS NO (CHECK to be sure this is correct setting)
ICOG IAO
SRCH RRB
TRMB YES
STEP
ACOD 7005 (may vary each site)
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0
NDNO 0
DEXT NO
ANTK
SIGO STD
STYP SDAT
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
TFD 0
SST 5 0
NEDC ORG
FEDC ORG
CPDC NO
DLTN NO (dial tone – optional yes or no)
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
MUS NO
RACD NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TTBL 0
OHTD NO
PLEV 2
ALRM NO
ART 0
SGRP 0
AACR NO



TN – T-1 CHANNEL (TRUNK) CONFIGURATION

TN 116 01 (will vary – card slot and trunk number)
TYPE TIE (type TIE line)
CDEN SD
CUST 0
NCOS 4 (network class of service)
RTMB 5 1 (route member – route 5, member 1)
TGAR 0
SIGL EAM (signal 4 wire E&M)
STRI/STRO WNK WNK (wink / wink)
SUPN YES (supervision – see note below)
AST NO
IAPG 0
CLS CTD DTN WTA LPR APN THFD HKD
P10 VNL


OTHER CONFIGURATON ITEMS TO WATCH:

The Nortel should be configured with Answer Supervision on the trunks.

The Nortel should be configured to allow Disconnect Supervision from Either End of the call on the trunks. If this is set to one end or the other, you can get trunks hung in a busy state. They will not release without intervention and eventually all trunks will be busy.

 

[faelo123]

Thank you, very much.

 

[Irvineguy]

Have you tried to make both system's voicemail link?

 

[HardCoal99]

We've tried to link the voicemail systems using AMIS-A. You had to type so many access codes to get to the voicemails it really didn't make sense. Who wants to have to type a long digit string to forward voicemails?

On a side note, we are having a problem with sending calls between our Nortel PBX and our Aspect ACD. Just about every time we have a call come into the Nortel PBX that does not have caller ID information, the call cannot be accepted by the Aspect ACD. Any thoughts?