We have an Opt11 at a remote location connected to a CS1000 and Call Pilot through a tie line. Recently the remote location has noticed that when they forward their phones to voice mail and a caller comes in through the menu and through dials, they will be directed to the general mail box. But if they take the phone off forward it will go to the correct voice mail.
What could be causing this?
Thanks
What could be causing this?
Thanks