Through Dial / Forward Problem

[lenzhin]

We have an Opt11 at a remote location connected to a CS1000 and Call Pilot through a tie line. Recently the remote location has noticed that when they forward their phones to voice mail and a caller comes in through the menu and through dials, they will be directed to the general mail box. But if they take the phone off forward it will go to the correct voice mail.

What could be causing this?

Thanks

 

[Triton101]

(aside from saying the default, do you have the latest patches at both sites)

are the users forwarding to the correct pilot number (same number as the HUNT and FDN)?

CLID info migh be lost, or TAT not working...

anything change recently or it did not work for a while?



__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[lenzhin]

It did work before, but we did do some cleaning up of ACDN's and RAN routes around the same time this started happening.

How could I check for CLID and TAT?

 

[Triton101]

you would want to monitor the DCH for the tie line, the monitor will show you want's going to site and any messages coming back.

you can enable monitor feature for the dch in LD 96

ENL MSGI DCH# (enl msgi 16)
ENL MSGO DCH#

I=inbound
o= outbound

if all you get is bunch of hex, and no digits for the monitor output, you would set your monitor level,

SET MON 0

that will show alpha numeric output.

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[trvlr1]

Are they forwarding the set to the same number you have set up in the phone for FDN and HUNT?

 

[lenzhin]

Yes

 

[Triton101]

tracking (via dch monitoring)the call would be a good start

also, how would one get into the general mailbox (type of call that would default to it) so that way you can compare


__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[lenzhin]

The first call was from my desk phone (1264) directly to a phone at the remote site (1316) that is forwarded to vm. The second call was from my desk phone to the main menu, then though dialed to 1316. The first call went straight to the correct vm box and the second did like a stutter ring, then a full ring, then went to the general vm box.

DCH 4 IMSG SETUP REF 8015 CH 3 21 TOD 10:50:14
PROGRESS: ORIG ADDR IS NOT ISDN
CALLING #:1264 NUM PLAN: PRIVATE
CALLED #:1031316 NUM PLAN: PRIVATE

DCH 4 OMSG FACILITY REF 8015 CH 3 21 TOD 10:50:14
FEAT :TRO

DCH 4 IMSG FACILITY REF 8015 CH 3 21 TOD 10:50:14
FEAT :TRO

DCH 4 OMSG REL COMP REF 8015 CH 3 21 TOD 10:50:14
CAUSE :NORMAL CALL CLEARING

DCH 4 IMSG SETUP REF 8015 CH 3 21 TOD 10:50:36
PROGRESS: ORIG ADDR IS NOT ISDN
CALLING #:8415 NUM PLAN: PRIVATE
CALLED #:1001316 NUM PLAN: PRIVATE

DCH 4 OMSG FACILITY REF 8015 CH 3 21 TOD 10:50:36
FEAT :TRO

DCH 4 IMSG FACILITY REF 8015 CH 3 21 TOD 10:50:36
FEAT :TRO

DCH 4 OMSG REL COMP REF 8015 CH 3 21 TOD 10:50:36
CAUSE :NORMAL CALL CLEARING

 

[Triton101]

CALLED #:1031316 NUM PLAN: PRIVATE

CALLED #:1001316 NUM PLAN: PRIVATE

so the second one with 1001316 got the general mailbox, there is a difference in the call 103 vs 100, not sure if they are location prefixes or what, but you have something to look for in CP or pbx

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[abrtech]

does turning on cfxa on the set make a difference. Call Pilot thinks this is an external call as its not local to the OPT11.

 

[jrhyne]

Check your routing in LD 86-90
100 & 103 look like routing codes as Trtion101 stated earlier. I had a similar issue between a 1000e (MO) and a Branch Office with the CP on the Main Office.

The CP is not recognizing the digits dialed (1001316) so the call goes to the general Mailbox.

 

[phonejack99]

Try adding 1316 into the mailbox's ext listing

 

[telebub]

100 and 103 have to do with Route Prompt SIGO = ESN5. The last number indicates the NCOS of the initiating end of the call. Based on the example, 1264 has an NCOS of 3 and CallPilot port 8415 has an NCOS 0.

 

[Triton101]

oops (re: telebub)

a little knowledge can be dangerous in the hands of a fool
a lot of knowledge can be equally as dangerous in the hands of a genius
(I fall in to the first half of that statement!)

in the end, this might require patches(so keep that in mind as i said in my first post)

look up the error codes / events in Callpilot, they usually are generated when a call cannot be handled correctly.

maybe as part of your ACD cleanup you outed an ACD number associated to some SDN number in Callpilot? I'm not sure how this would affect just Through Dial calls on a CFW only, but if that is the only change, you might want to check that.

the call is being pulled back (TRO) so, maybe you might have to play around with some setting on the route? (ie.if NCRD=yes try no? not sure)

just giving some suggestions.....

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[telebub]

Triton, I'm with you as a member of the 1st half of your statement. If I belonged to the 2nd half of the statement, I would be able to respond to a lot more threads on here.

lenzhin, can you post your Route and D-channel setup on both ends of the TIE line? We might be able to give better feedback if we could see how it is setup.

 

[Triton101]

no worries, wife tells me I'm wrong most of the time! ...... comes with the job! (even the kids tell me that!!)





__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[lenzhin]

Thanks guys, I will try your suggestions and post my findings.

 

[lenzhin]

*********************************************
CS1000 RDB
*********************************************
TYPE RDB
CUST 00
DMOD
ROUT 5
DES QWEST
TKTP TIE
NPID_TBL_NUM 0
ESN NO
CNVT NO
SAT NO
RCLS INT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC SL1
PNI 00001
NCNA YES
NCRD YES
TRO YES
CHTY BCH
CTYP UKWN
INAC YES
ISAR NO
DAPC NO
DSEL 3VCE
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
SRCH LIN
TRMB YES
STEP


PAGE 005

ACOD 805
TCPP NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ANTK
SIGO ESN5
ICIS YES
TIMR ICF 384
OGF 384
EOD 4096
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
NBS 2048
NBL 4096

IENB 5
TFD 0
VSS 0
VGD 6
DRNG NO
CDR NO
VRAT NO
MUS YES
MRT 10
RACD NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TTBL 0
ATAN NO
PLEV 2
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO
*********************************************
CS1000 DCH
*********************************************
ADAN DCH 6
CTYP DCHI
CARD 03
PORT 1
DES DCH6
USR PRI
DCHL 3
OTBF 127
DRAT 64KC
CLOK EXT
NASA NO
IFC SL1
SIDE NET
SEMT 1
CNEG 1
RLS ID 18
RCAP ND1
MBGA NO
OVLR NO
OVLS NO
PRI INTERFACE ID
02 2
T23 20
T200 3
T203 10
N200 3
N201 260
K 7


*********************************************
OPT11 RDB
*********************************************
TYPE RDB
CUST 00
DMOD
ROUT 5
TKTP TIE
CNVT YES
DDMI 40
ATDN 0
ESN NO
SAT NO
RCLS INT
DTRK YES
DGTP PRI
ISDN YES
MODE PRA
PNI 00001
IFC SL1
NCNA YES
NCRD YES
TRO YES
CHTY BCH
CTYP UKWN
INAC YES
ISAR NO
TGAR 0
PTYP PRI
AUTO NO
DNIS NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 805
TARG
OABS
INST
IDC NO
DCNO 1 *
NDNO 1
DEXT NO
ANTK
SIGO ESN5
TIMR ICF 384
OGF 384
EOD 2048

NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
NBS 2048
NBL 4096
NRAG 30
TFD 0
DRNG NO
CDR YES
INC NO
TTA NO
QREC NO
OAL YES
AIA NO


PAGE 002

OAN YES
OPD YES
NATL YES
MUS YES
MRT 10
RACD NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
PLEV 2

TYPE RDB
CUST 00
DMOD
ROUT 6
TKTP TIE
CNVT NO
ESN NO
SAT NO
RCLS EXT
DTRK YES
DGTP PRI
ISDN YES
MODE PRA
PNI 00001
IFC SL1
NCNA YES
NCRD YES
TRO YES
CHTY BCH
CTYP UKWN
INAC NO
ISAR NO
TGAR 0
PTYP PRI
AUTO NO
DNIS NO
ICOG IAO
SRCH RRB
TRMB YES
STEP
ACOD 806
TARG
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ANTK
SIGO ESN5
TIMR ICF 512
OGF 512


PAGE 003

EOD 13952

NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
NBS 2048
NBL 4096
TFD 0
DRNG NO
CDR NO
MUS NO
RACD NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
PLEV 2

TYPE RDB
CUST 00
DMOD
ROUT 9
TKTP COT
PRIV NO
SAT NO
RCLS EXT
DTRK NO
ISDN NO
TYP ACO
AUTO NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 809
TARG
OABS
TIMR ICF 512
OGF 512
EOD 13952

DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 512
GRD 896
CRD 512
TFD 0
SST 3 0


PAGE 004

NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR NO
MUS NO
MR NO
RACD NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
MANO NO
OHQ NO
OHQT 00
OHTD NO
PLEV 2

TYPE RDB
CUST 00
DMOD
ROUT 10
TKTP MUS
ICOG OGT
SRCH LIN
STEP
ACOD 810
TARG
OABS
TIMR ICF 512
OGF 512
EOD 13952

DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
TFD 0
SST 5 0
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
MUS NO
OHTD NO
*********************************************

Couldn't get ADAN from LD22 from the OPT11

>LD 22

PT2000
MARP NOT ACTIVATED


REQ PRT
TYPE ADAN

SCH0111