We are experiencing several problems with our NEC 2000 IPS. Our phone vendor thinks that we could possibly have a corrupted CPU but I'd like to hear if anyone else has any ideas.
First Issue: Most of our phones are members of our Call Center which is running NEC's Call Center WorX 3.1.10. For some reason the word "VACANT" or "READY" will disappear on agent phones for no reason whatsoever. The only way to get them back is to change the state the phone is currently in. IE: Go into Break mode, Work mode, log out and back on ect... The problem is that this keeps happening at different times and for different extensions (although the date and time never disappear from non ACD phones).
Second Issue: We just added two PRI's to our switch with caller ID. When an agent in the call center receives a call, one of two things will happen. The LCD will display PRI1 and the ANI of the incoming call, or it will display the split/pilot name of the incoming call. We need the LCD display to show the split/pilot name every time so our agents can see what account is calling. Is there a way to have both the ANI and split name appear every time a call comes in? (We previously had a T1 for inbound calls which we disconnected and added the 2 PRI's. We have 12 CO lines which we use for outbound only calls).
Third Issue: We have an 8 port extension card in our second PIM (first slot on the left) that has two vacant extensions (LED's on card is flashing). When we try to program a station on this card the LED goes off, the phone connected to that LEN will display the date and time but we cannot get a dial tone. I made sure to program the prime line on a button (which turns green when off hook) but we only get static. I should also mention that we had extensions programmed and working on these LEN's before.
I apologize for the long post, but I wanted to give as much information as possible. I appreciate any help or suggestions that may be provided.
First Issue: Most of our phones are members of our Call Center which is running NEC's Call Center WorX 3.1.10. For some reason the word "VACANT" or "READY" will disappear on agent phones for no reason whatsoever. The only way to get them back is to change the state the phone is currently in. IE: Go into Break mode, Work mode, log out and back on ect... The problem is that this keeps happening at different times and for different extensions (although the date and time never disappear from non ACD phones).
Second Issue: We just added two PRI's to our switch with caller ID. When an agent in the call center receives a call, one of two things will happen. The LCD will display PRI1 and the ANI of the incoming call, or it will display the split/pilot name of the incoming call. We need the LCD display to show the split/pilot name every time so our agents can see what account is calling. Is there a way to have both the ANI and split name appear every time a call comes in? (We previously had a T1 for inbound calls which we disconnected and added the 2 PRI's. We have 12 CO lines which we use for outbound only calls).
Third Issue: We have an 8 port extension card in our second PIM (first slot on the left) that has two vacant extensions (LED's on card is flashing). When we try to program a station on this card the LED goes off, the phone connected to that LEN will display the date and time but we cannot get a dial tone. I made sure to program the prime line on a button (which turns green when off hook) but we only get static. I should also mention that we had extensions programmed and working on these LEN's before.
I apologize for the long post, but I wanted to give as much information as possible. I appreciate any help or suggestions that may be provided.