thread940-1809904 Hello All, Need

[kashif40634]

Avaya Vantage K155
thread940-1809904
Hello All, Need urgent support,
I have IP office R11 server edition using J series and Vantage Series Phones. J series phones are working fine without issue. Vantage K155 phones is having big problem, phones cannot make any incoming or outgoing internal calls. I did the upgrade for the phones from K1xxBSupgrade file with K1xxB_SIP-R3_0_0_0_0138 and K1xxB_SIP-R3_0_0_0_0138_OTA tar files. Phones upgraded succesfully, and i am able to login to the phones but they cannot make or receive any calls at all. Anybody knows what is the issue in this.

 

[gwebster]

Are you using the default 46xxsettings.txt file?

 

[kashif40634]

Hi.. i am using the 46xx file from

http://192.168.32.1/46xxsettings.txt,

i copied that into a notepad and using it

 

[gwebster]

ALWAYS leave the auto-generated one alone. Use a 46xxspecials.txt if you want to customize anything.

 

[kashif40634]

I did not know about that,
Can u kindly share k1xx and 46xxspecials.txt file, i am very very new to avaya systems and i could not find much information for this issue.

Also just can u guide me how to go about it? I will be really grateful

Also just to be clear, i did not modify anything in 46xx file which is generated in the server, i just copied that text and paste in notepad and put it into http server for vantage phones