This is Hell !!!! Phone Manager and Dell PC's after upgrade

[jamie77]

2 weeks ago I upgraded a 406 v1 with DT phones (and some 64XX DS and 46XX IP phones) to an IP500 replacing all the DT phones with 56xx IP phones.

Everything went reasonably well if not long and a little tedious rebuilding the database by hand.

10 days after the upgrade it all went very wrong.

1st thing was voicemail would not work. One of our techs went to site and tried all manor of things and eventually got it working by changing the IP address of the IPO from 172.16.10.14 to 172.16.10.3. This should not make any difference but it sorted V/M.

Not 98% of the phone Managers will not find the IPO. also we have another IPOon the same subnet connected via SCN. 406v2 presently 3.2(59) waiting for upgraded memory 406 to replace it to make both units 4.0(10). Phone Managers do not find either machine via broadcast or by specifying either IP Addr.

All machines are small, good spec Dell PC's runnning very little. Machines are installed from a Ghost file and given to users. They are running FSceure AV but this has been uninstalled and makes no difference. PC's have MS Office, Lotus Notes and an AS400 Terminal client and not much else.

The TFTP server see's the PM PC's broadcast a TFTP request for nasystem/who_is but never see a response.

My laptop works fine, other Tech's laptop works fine, PM on VM Server works fine and approx 5 users out of 75 work no problem but not others.

I am pretty sure if he re ghosts his user machines they will start working. My concern is that this has been caused by a windows hotfix or something similar and we wil reghost 75 machines and then be at square one in 2 weeks or so!!!

Anyone seen anything similar??

IT is not the IPO. I took out another IP500 and connected it via a hub to a machine that doesn't work and it made no diffence. This is with the IPO in default and with the customer DB in place.

Me and the customer are now seriously considering giving up and working for the council on the bin's!!!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[mattKnight]

The Provider:

Thats exactly what I thought but both our distributor adn Avaya support seem to think it is Ok.

Jamie - it might be worth a go! The site I had was running fine for 6 months too

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[jamie77]

I wouldn't have thought it would cause a problem otherwise I wouldn't have installed it like that but I will look into that. I don't think we can put it on another subnet as the router for it is the WiFi link and changing that would involve the customer reconfiguring the entire factory network-not going to happen without very good reason.

Anyway, we havve taken everything off the network apart from the main IPO, V/M server and a client machine and the Pm on the client still didn't bloody work so I don't think the network setup is an issue. It has to be something on the PC's but I have run out of ideas on how to find it.

I think the next step to to take a lonely 60 mile drive east along the M62 to ethereal trace a client machine when tring to log on. I have Port monitored to IPO and run ethereal on that and it recives the TFTP broadcast from the client and responds but couldn't do a client. Did do my laptop (which works fine).

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[etherbadger]

Have you tried deleting/renaming the Avaya folder within My Documents on the trouble client PCs? Ive had some success with doing that when phone manager doesn't work (but its only on 1 or 2 pcs at a time, never site wide.) It resets the phone manager profile, you'll lose whatever speed dials and settings that were in there.

 

[jamie77]

Tried it. Thanks mate.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[Bas1234]

I don't know if it is allready tried.
But the new McAfee also blocks ip ports, try to stop the services.


greetzzz..Bas

 

[puregold]

See you on the bins!!!!!!!!!!!

Easy life that, they dont even have to carry the bins any more the lazy people.

ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor

 

[aarenot]

have them add a machine to the network that has not been on their network(not ghosted).


If it works ok, then ghost it.