Hi. I am not overly familiar with Exchange but unfortunately have an Exchange server to look after! I've normally been up to whatever it has decided to throw at me but this one is proving more frustrating - especially as it is a seemingly trivial issue. Any help appreciated greatly!
The issue is basically this - I have an email group set up for the staff currently covering purchasing for our organisation. The address is currently purchasing@ourdomain.com or purchasing@ourdomain.co.uk but we'd like to add buying@ourdomain.com as well. Trouble is, when trying add it in Active Directory I get the following:
"This e-mail address already exists in this organisation.
ID no: c10312e7
Microsoft Active Directory - Exchange Extension"
Multiple searches of AD generated no results. Then again I couldn't get it to locate even email addresses that I knew existed and where they existed.
So I tried looking in the Exchange System Manager. At the same time I also tried emailing both buying@ourdomain.com and buying@ourdomain.co.uk with delivery receipt requests. Using the delivery receipts I was able to confirm that the email addresses had been allocated to a public folder.
On speaking to the staff concerned they decided they did not wish to use the public folder, would prefer it was removed and the address reallocated to the distribution group.
So I removed the public folder and all its details in the Exchange System Manager. I went through the system manager and refreshed the views to confirm it had gone. I also visited the public folder list and confirmed it was no longer showing. I waited 30 mins or so and then tried to add the buying address to the email group but the same error persisted.
In the Exchange System Manager I then manually ran the mailbox cleanup utility and the recipient update service. After a short wait I tried again to add the buying email address but the same error persisted. The following day I sent emails with delivery receipt requests to both email addresses. This time, however, no receipt was received and eventually, several days later, I received a message informing me that:
"The following recipients could not be reached: Could not deliver the message in the time limit specified."
So, despite there being no trace of them that my limited Exchange skills can find, the AD continues to insist the addresses are allocated.
What have I missed?
The issue is basically this - I have an email group set up for the staff currently covering purchasing for our organisation. The address is currently purchasing@ourdomain.com or purchasing@ourdomain.co.uk but we'd like to add buying@ourdomain.com as well. Trouble is, when trying add it in Active Directory I get the following:
"This e-mail address already exists in this organisation.
ID no: c10312e7
Microsoft Active Directory - Exchange Extension"
Multiple searches of AD generated no results. Then again I couldn't get it to locate even email addresses that I knew existed and where they existed.
So I tried looking in the Exchange System Manager. At the same time I also tried emailing both buying@ourdomain.com and buying@ourdomain.co.uk with delivery receipt requests. Using the delivery receipts I was able to confirm that the email addresses had been allocated to a public folder.
On speaking to the staff concerned they decided they did not wish to use the public folder, would prefer it was removed and the address reallocated to the distribution group.
So I removed the public folder and all its details in the Exchange System Manager. I went through the system manager and refreshed the views to confirm it had gone. I also visited the public folder list and confirmed it was no longer showing. I waited 30 mins or so and then tried to add the buying address to the email group but the same error persisted.
In the Exchange System Manager I then manually ran the mailbox cleanup utility and the recipient update service. After a short wait I tried again to add the buying email address but the same error persisted. The following day I sent emails with delivery receipt requests to both email addresses. This time, however, no receipt was received and eventually, several days later, I received a message informing me that:
"The following recipients could not be reached: Could not deliver the message in the time limit specified."
So, despite there being no trace of them that my limited Exchange skills can find, the AD continues to insist the addresses are allocated.
What have I missed?