The Update service failed to update the .dat file

[Zoorna11]

Hello,

I have a Exchange Server 5.5 and I have problem with updating McAfee GroupShield and getting this message.

"The Update service failed to update the .dat file"

I think I have to updat the .Dat file manualy but I don't know from where I can download and what version.

Need some help and advise.

thanks

 

[PJOL]

This has probably corrected itself, i.e. it's not unusual for the update to fail and then pass on the next update cycle.
There are three dat files that Groupshield uses: 'clean.dat', 'names.dat' and 'scan.dat'. If your clients are updating ok at the pc level then you have the latest versions of them already in a location 'c:\program files\common files\network associates\engine'. Alternatively just do a search on the hard disk for one of the files. Similarly for the location of the files in Groupshield. It's just a case of copying them over and then do a stop/start on the Groupshield service. This is how I remember working around this issue from time to time.
You can also download the dats from Mcafee's website providing you have a valid license.